Exchange and Return Policy

Exchanges are permitted within four days from the date of receipt of the order.
Returns are allowed within 24 hours from the date of receipt of the order.
You can also exchange or return it at one of our branches in Riyadh, Jeddah, throughout the Kingdom of Saudi Arabia, under the conditions necessary for return.
The exchange or return will be made to our main branch in the capital of the Kingdom of Saudi Arabia - Riyadh - Customer Service (0536632596).
In the event that the customer wishes to exchange or return the order, he will bear the shipping cost, Tabby fees in the event of payment via Tabby, and the bank fees for returning it to * Riyadh * the main branch.
Verify the conditions for return or exchange and state them as follows :
– Ensure that the item remains in its original packaging.
- Provided that it is in the same condition in which you received it without use or use of the product.
- The presence of a price card on the product.
- There is no deficiency in any accessory, belt, etc. of the piece.
– Attach the invoice with the product.
– There are no scents or perfumes on the piece.
When you receive the returned order in our warehouses and make sure that the item you wish to return is not damaged and matches the description and condition in which it was sent, you will receive only the money you paid for the item.

14.- If the delivery is free, the delivery fees will be deducted from the refund amount when requesting a return or exchange.

15.- Shipping fees and cash on delivery fees are non-refundable

16._ The amounts paid will be refunded through the payment method used by the customer, with the payment fees deducted according to the payment method used.

17- Evening dresses are made to order and made to order, so evening dresses cannot be returned.

Recovery mechanism:

We will send you a waybill and then you will hand over the product to the shipping company.

The amount will be refunded within a maximum of 8 working days after confirming the integrity of the product.

The exchange and return process may take 21 days, and we always strive to complete the process as quickly as possible.

Replacement mechanism:

We will send you a waybill and then you will hand over the product to the shipping company.

The replacement product will be sent after we receive the replaced product from the shipping company and ensure that the product is safe.

For inquiries or complaints:

In the event of any complaint, we are happy to contact you on WhatsApp on mobile number (0536632596) or by email: [email protected]